WORLDWIDE SUPPORT & SERVICE CENTER

The support tickets is an effective and constructive way to solve issues together.

TICKET STATUS
New New issue
Open Open issues, with attention on assignment etc.
Pending In progress, waiting for information, a person, action, some tec
Completed Solved and Closed (if needed it can just be open again)

If the status is Awaits any kind of new patch or version release, the ticket will be “sleeping” in the relevant category.
When there is news regarding your issue and a new patch or version, the ticket will “awake” again

Ticket status with “AWAITING REPLY without response, will automatically be deactivated after 24-48 hours and closed after 48 hours.
This is to make the Support & Service Service Center effective and make our support and service owners able to take care of a lot more parallel tickets

When tickets are – “COMPLETED or CLOSED – don’t worry, just use the ticket again and the ticket will automatically be “OPEN” again and be used to continue the dialog.

Thanks for your understanding

SUPPORT, SERVICE & DEVELOPMENT:

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