We are proud of our delivery rate is nearly 100% on-time & within budget

Most of our finance, administration, renewal, and license key activities are outsourced to effective 3rd parties for handling:

  • Online Shopping as self-service is FREE for Process cost & Handling Fees
  • Manual Purchase Order Process is FREE for Process cost & Handling Fees
  • Special administration service will be added whit the relevant Handling Fees
  • Special forms can be done of our legal and will be added Process Cost & Handling Fees

Requirement:

  • Minimum for support, service & maintenance is an active Software Assurance
  • Subscription of our software is always incl. an active Software Assurance

SUPPORT DELIVERY TIME
Level 1-3 Normal – First in * First out
Support Assurance After extended Support Assurance type
Emergency Assurance After Emergency Assurance type
SERVICE DELIVERY TIME
Service per hour After booking maximum 7-30 working days
Service per day After booking maximum 5-30 working days
Service voucher After booking maximum 3-30 working days
Service Assurance After acquired Service Assurance
Emergency Assurance After acquired Emergency Assurance
SOFTWARE DELIVERY TIME
Online Shop 24/7 self-service
Manually Purchase Order Process PO/POP 3-7 working days after approved payment
Express Delivery 1-2 days after approved payment
KEY LICENSE DELIVERY TIME
Online Shop Maximum 3-7 working days after approved payment
Manually Purchase Order Process PO/POP 3-7 working days after approved payment
QUOTE DELIVERY TIME
Online Shop 24/7 self-service
Manually Purchase Order Process PO/POP 3-7 working days after approved payment
INVOICE DELIVERY TIME
Online Shop 24/7 self-service
Manually Purchase Order Process PO/POP 3-7 working days after approved payment

Express delivery can be requested by accepting of an express fee

We change fulfillment fee(s) according to the requested support & service process:

  • The process, handling cost & fees are not negotiable.
  • Delivery times are not negotiable, but an express service is in some cases possible with accepting of an Express Fee

PURCHASE ORDER & DELIVERY:

Need more help with this?
DON'T HESITATE TO CONTACT US HERE ..

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.