You don’t have to do anything – unless there are changes to your subscription

If the product(s) are NOT purchased in our Online Shop, read Renewal Typical Purchase Order

We only support the automated renewal process on subscription products

1. Just sit back – the Renewal Payment Process is done automatically:

  • Payment will automatically be drawn from the registered account, credit card, etc.
  • As soon as the payment in our systems, we start the delivery process
  • The subscription should hereafter automatically continue to run for a period more

2. If you have any updates or changes to the renewal:

  • Follow the instruction in your online purchase confirmation (Subscription Management)
  • Make sure to update before a new renew period is processed

3. If you want to make a cancellation of the subscription:

  • Follow the instruction in your online purchase confirmation (Subscription Management)
  • Make sure to update us 2-3 month before a new renew period is processed
  • Sorry but already procced renewal payment can’t be canceled or rolled back for back payment

4. Renewal of subscription after the cancellation:

  • Sorry can’t be done – You will have to purchase a new subscription
    - Maybe a good idea is not to cancel the next subscription renewal before needed
  • Use the new License Key, you automatically receive after purchase
    - You normally will not have to download new software

If you do not automatically receive a renewal alert, notification, or invoice by e-mail approximately 7-30 days before a new period:

  1. Please check your e-mail spam box etc.
  2. Please check if you are looking at the right e-mail address
  3. Please check if you have changed your e-mail address but have not updated your account

Any issues with your renewal please use our Support & Service Center

* Online Shopping Guide
* Purchase Order Process
* Typical Purchase Order Guide
* Renewal Options
* Renewal Online
* Renewal Typical Purchase Order
* Renewal Planning
* Renewal Price Guarantee
* Voucher Coupon
* Payment Methods
* Currency & Valuta
* Wrong Payment
* Refund
* Delivery Time
* Bank Information

Need more help with this?

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