You don’t have to remember anything – unless there are changes to your subscription

Renewal is for Subscription products purchased with the Typical and more manually Purchase Order Process

If the product is purchased in our Online Web-Shop, you need to read and use the Online Renewal for your product

We only support the automated renewal process on subscription products

1. Just sit back – the Renewal Process is nearly automatic:

  • The invoice will automatically be sent to you at the registered e-mail address
  • As soon as the payment is in our systems, we start the renewal delivery process
  • The subscription should hereafter automatically continue to run for a new period

2. If you have any updates or changes to the renewal:

  • Follow the instruction in your invoice or use our Support & Service Center
  • Make sure to update before a new renew period is processed

3. If you want to make a cancellation of the subscription:

  • Follow the instruction in your invoice or use our Support & Service Center
  • Make sure to update us 2-3 month before a new renew period is processed
  • Sorry but already procced renewal invoicing can’t be canceled or rolled back for back payment

4. Renewal of subscription after cancellation and/or termination:

  • Sorry can’t be done – You will have to purchase a new subscription
    - Maybe a good idea not to cancel the next subscription before needed
  • Use the new License Key etc., you automatically receive after purchase
    - You normally will not have to download new software

If you do not automatically receive a renewal alert, notification, or invoice by e-mail approximately 7-30 days before a new period:

  1. Please check your e-mail spam box etc.
  2. Please check if you are looking at the right e-mail address
  3. Please check if you have changed your e-mail address but have not updated your account

Any issues with your renewal please use our Support & Service Center

* Online Shopping Guide

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